Anti-virus Software - Virus Definition File

There are no problems with the virus definition file.

Unsupported anti-virus software is installed.

Unable to acquire information about the virus definition file.

Information on the anti-virus software subject to diagnosis cannot be acquired.

Failed to update the virus definition file.

The support period for the anti-virus software has expired.

The last updated date for the virus definition file is outside the permitted period.

The last updated date for the virus definition file is old.

LiveUpdate is not installed.

The anti-virus software subject to diagnosis is not installed.

*The following anti-virus software is subject to diagnosis:

[For Enterprises]
・Sophos Intercept X Advanced
・Symantec AntiVirus Corporate Edition 8.x (support ended)
・Symantec AntiVirus Corporate Edition 9.x (support ended)
・Symantec AntiVirus Corporate Edition 10.x (support ended)
・Symantec Client Security 3.x (SAV CE10.x base) (support ended)
・Symantec Endpoint Protection 11.x (support ended)
・Symantec Endpoint Protection 12.x (support ended)
・Symantec Endpoint Protection 14.x
・Virus buster Corporate edition 7.3 (support ended)
・Virus buster Corporate edition 8.0 (support ended)
・Virus buster Corporate edition 10.x (support ended)
・Virus buster Corporate edition 11.0 (support ended)
・Virus buster Corporate edition XG
・Trend Micro Apex One
・Trend Micro business security 5.0 (support ended)
・Trend Micro business security 5.1 (support ended)
・Trend Micro OfficeScan Client (support ended)
・Trend Micro OfficeScan Agent
・McAfee VirusScan Enterprise 8.5i (support ended)
・McAfee VirusScan Enterprise 8.7i
・McAfee VirusScan Enterprise 8.8
・McAfee Endpoint Security 10.5 (support ended)
・McAfee Endpoint Security 10.6
・McAfee Endpoint Security 10.7
・McAfee SaaS Total Protection
・Trellix Endpoint Security 10.7

[For Individual]
・Norton AntiVirus 2004 (support ended)
・Norton AntiVirus 2005 (support ended)
・Norton AntiVirus 2006 (support ended)
・Norton AntiVirus 2007 (support ended)
・Norton AntiVirus 2008 (support ended)
・Norton AntiVirus 2009 (support ended)
・Virus buster 2006 (support ended)
・Virus buster 2007 (support ended)
・Virus buster 2008 (support ended)
・Virus buster 2009 (support ended)
・McAfee VirusScan Plus with Site Adviser (support ended)
・McAfee VirusScan Plus 2009 (support ended)
・McAfee VirusScan Plus
・McAfee Internet Security
・McAfee Total Protection

[Others]
・Windows Defender
- When 'Diagnose anti-virus software via Windows Action Center' is checked, anti-virus software other that that above can be diagnosed.
Please note, the diagnosis will reflect the information within Windows Action Center.


There are no problems with the virus definition file.

There are no problems with the virus definition file.

Unsupported anti-virus software is installed.

Although anti-virus software is installed, the support period could not be acquired.

Unable to acquire information about the virus definition file.

Anti-virus software is installed but information about virus definition file is not available.

Information on the anti-virus software subject to diagnosis cannot be acquired.

Information about the anti-virus software subject to diagnosis by this program could not be correctly acquired from the registry information.

Failed to update the virus definition file.

Follow the procedure of the anti-virus software to update the virus definition.

The support period for the anti-virus software has expired.

Anti-virus software whose support period has expired is being used.
Changing to a new version is recommneded as the virus definition file can no longer be updated.

The last updated date for the virus definition file is outside the permitted period.

The last updated date for the virus definition file is outside the permitted period.
Follow the instructions provided by the anti-virus software to update the virus definition file.

The last updated date for the virus definition file is old.

The last updated date for the virus definition file is old.
Follow the instructions provided by the anti-virus software to update the virus definition file.

LiveUpdate is not installed.

Symantec LiveUpdate is not installed or a version that is not detectable may be installed.
LiveUpdate version 3.* can be detected.

The anti-virus software subject to diagnosis is not installed.

Anti-virus software subject to diagnosis is not installed.